Osheen’s Taxes responsibly leverages technology to power prosperity around the world. We believe that everyone has a right to privacy. As a financial services and technology company, we’re providing this Global Privacy Statement (“Privacy Statement”) to explain how we, Osheen’s Taxes Corp. and the Osheen’s Taxes Group (collectively “Osheen’s Taxes,” “we,” “us,” or “our”), collect, use, share, or otherwise process information that we collect through our services. These services include, as applicable, our websites, mobile applications, social media pages, marketing activities, and other activities described in this Privacy Statement, or when other businesses provide us your personal information (collectively, the “Services”). This Privacy Statement is global, meaning it applies to all Osheen’s Taxes Services. We may provide additional or supplemental privacy statements for certain products or services.

This Privacy Statement describes our privacy practices when we process:

• Personal information for the purposes of preparing a tax return or in connection with the preparation of a tax return (collectively, “Tax Preparation Information”) as part of providing tax preparation services;

• Personal information for the purposes of providing the benefits of our websites and the Osheen’s Taxes platform, which includes all of Osheen’s Taxes services, sites, experiences and software (including through our mobile applications and desktop applications) other than Tax Preparation Information (the “Osheen’s Taxes Platform”); and

• Personal information as necessary to manage, run, improve, and develop our business and personalize your experience while interacting with the Osheen’s Taxes Platform. Depending on your settings, this may include showing you personalized ads or recommending certain Osheen’s Taxes products based on your interests.

Osheen’s Taxes determines the purposes and means of the processing of your personal information as described in this Privacy Statement, and therefore acts as a ‘data controller’ (or equivalent/similar terms under applicable data privacy laws) of such information. We may share your personal information within the Osheen’s Taxes group and conduct processing activities as controllers or joint controllers for the purposes set out in this Privacy Statement.

In certain circumstances, there may be more than one data controller processing your personal information. For example, your employer or a financial partner may also act as a data controller. In these situations, we act as an independent data controller over our processing activities. This means we determine how your personal information will be processed independently from the other data controllers. The other data controllers have their own obligations under applicable data privacy laws. Osheen’s Taxes is not responsible for other data controllers’ processing activities, and you should contact them directly for questions about how they process your personal information and about how to exercise your privacy rights in relation to such processing.

This Privacy Statement does not apply where Osheen’s Taxes processes personal information as a processor or service provider on behalf of our customers, including when we process personal information on behalf of customers of our professional tax software products. When we act as a processor or service provider, the privacy statement of our customer who uses our Services applies instead of this Privacy Statement, and our processing of such personal information is governed by our agreements with such customers. If you have concerns about personal information that we process on behalf of a customer, or wish to exercise your privacy rights regarding such personal information, please contact the customer directly.

If you have any questions about how Osheen’s Taxes processes your personal information, please see How to contact us below.

 

The Osheen’s Taxes Platform and your personal information

When we say “platform,” we mean that when you choose to share data with us, or bring over information from third parties (like a bank or loan provider), Osheen’s Taxes uses that data together, not just within the individual offering(s) you’re using. This means that, for example, we may use your bookkeeping details from QuickBooks, budgets from Mint, contact and purchase history details from Mailchimp, and/or recommendations from Credit Karma. The personal information we use in this centralized way may relate to you

The personal information that we collect or otherwise receive about you depends on the context of your interactions with Osheen’s Taxes, how you configure your account, and the choices you make, including your privacy settings. The way we process your personal information may also depend on the particular Services, functionalities, or experiences you use, your location, and applicable law.

 

We may use your personal information in a number of ways or as otherwise described at the time of collection:

Service delivery and operations. We may use your personal information to:

• Provide you with the Osheen’s Taxes Platform, create your account and manage our relationship with you

• Run and manage our business, including resolving billing and financial disputes

• Evaluate your eligibility for marketing offers, products and services

• Provide features to you, such as your free credit reports and scores

• Provide a product or service that you have requested through the Osheen’s Taxes Platform

• Connect you with experts and other users

• Communicate with you, such as sending you electronic notifications concerning your financial privacy

• Understand your needs and interests, and personalize your experience with the Services and our communications.

• Provide you with support and resolve disputes

• Authenticate your identity

• Manage event registrations and attendance, including sending related communications to you

• Register visitors to our offices for security reasons and manage non-disclosure agreements that visitors may be required to sign

Research and development. We may use your personal information to:

• Improve and develop our products and services by analyzing how they are used and interacted with, as well as by assessing the use of and interactions with our Platform and certain content our customers send or display through the Platform, including by conducting data analytics to develop insights about you, your needs, and your preferences, so we can make more informed predictions, recommendations, and products for our customers

• Combine and anonymize information about your interactions with Osheen’s Taxes to create aggregate, anonymized statistics for use in research (including by contracting with academic institutions) and for marketing, promoting, improving, and developing our platform

Marketing and advertising. We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes to:

• Market services, products and experiences, including to deliver gifts and promotional materials, product recommendations and other non-transactional communications via email, post, telephone, SMS or push notifications, in accordance with your marketing preferences.

• Personalize your experience and tailor recommendations, advertising, and offers presented to you, including through the development of insights about you and your needs based on your interactions with the Osheen’s Taxes Platform’s products, services, and offerings.

Whistleblower Reporting.

• When you report any concern of non-compliance, unethical conduct, or other alleged violation of our Code of Conduct and Ethics personal information you provide will be processed as a part of the investigation of the allegations and retained in accordance with our internal policies until the investigation is complete. While we make every effort to maintain confidentiality, depending on the investigation, disclosing your identity to other individuals may be necessary.

Compliance and protection. We may use your personal information to:

• Protect against misuse or abuse of our Services and ensure compliance with our Terms of Service, including in relation to content our customers send or display through the Platform

• Comply with legal and regulatory requirements

• Protect the rights, property, safety or security of the Osheen’s Taxes Platform, our customers, employees or others and prevent fraudulent or illegal activity

• Exercise our rights in the course of judicial, administrative, or arbitration proceedings

• Enforce, remedy, or apply our Terms of Service or other agreements

With your consent. In some cases, we may specifically ask for your consent to use your personal information, such as when required by law.

We may process your personal information for other purposes that are compatible with the above purposes where permitted by applicable law.

Automated processing

To provide you with valuable personalized advice, recommendations and experiences, we may process your personal information using automated and manual (human) methods. Our automated methods include artificial intelligence (AI) and a range of technologies that help our services learn and reason to improve our ability to personalize and enhance your experience in the Osheen’s Taxes Platform.

Inferences

We may make inferences about you based on other personal information we have collected or otherwise received about you.

 

When you interact with our services.

We may share your personal information in the following circumstances:

• For certain product features. We may use third party API services, such as YouTube and Twilio, for certain product features. If you choose to use those features, you acknowledge and agree that you are also bound by the third party’s privacy policy. You may manage your YouTube API data by visiting Google’s security settings page here. You may make choices about your Twilio API data by visiting Twilio’s privacy notice here.

• When you connect with an Osheen’s Taxes Platform partner. You may be provided with offers, products, and services from third-party companies who integrate with our Osheen’s Taxes Platform (“Platform Partner”). If you choose to interact with a Platform Partner, apply for their services or offerings, or otherwise link or sync your account to a Platform Partner’s product or service, you consent and direct us to share your personal information to the Platform Partner providing the service or offering. For example, when we send your personal information to partners in order to generate offers for you to review, when we send your application information directly to our partners, or when we send you to the partner’s site for you to provide the information directly to them.

In some cases, if you click through to go to a Platform Partner’s site, you will automatically be sending your personal information to that Platform Partner. When this happens, you will still have to submit your application on the Platform Partner’s site. Remember that any information you provide to a Platform Partner, whether through us or on your own, will be subject to their privacy practices and terms and conditions.

• When you connect to your social media account. Some of our features enable you to connect to a social media account or share information on social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider’s privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing.

• For joint features, sales, promotions and events. With your consent we may share your personal information with third parties who are jointly providing features, sales initiatives, promotions or events with us.

• When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions, or other content that may include personal information, such as your name or username. Anything you share in a public forum is public, and you should think carefully before you decide to share.

• With your wireless carrier. When you use your wireless device in connection with the Osheen’s Taxes Platform, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Osheen’s Taxes or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.

• When you participate in the short code program. Personal information collected through the short code program (i.e., when you sign up for SMS texts), will not be shared, sold, or rented to affiliated or unaffiliated third parties for their own marketing purposes.

Other circumstances.

We also share your personal information with third parties in the following circumstances.

• For research. With appropriate controls, we may share information with third parties, such as academic institutions, government and non-profit organizations, for research purposes or to publish academic or policy-related materials. We only share information in a way that does not identify any individual.

• With financial services providers. In connection with our financial products, we may share personal information with collection agencies, credit bureaus and loan services providers, and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection.

 

• With service providers or agents. We share personal information with our service providers or agents who provide services on our behalf for the purposes described in this Privacy Statement. Service providers or agents are required to implement reasonable privacy and information protection controls to maintain the privacy and security of information provided to them consistent with the privacy practices outlined in this Privacy Statement. Service providers or agents may include companies that assist us with our advertising, marketing, and sales efforts, help us with our technology offerings (such as a hosting, security or anti-fraud providers) and help us run our business.

• For mergers and acquisitions. If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your personal information with that company and its advisors before and after the transaction date.

• With our affiliates and subsidiaries and your right to limit information sharing. We may share your personal information with our affiliates and subsidiaries for everyday business purposes as described in this Statement, including for marketing purposes, for improving and developing our offerings, and for personalizing your experience on our Platform. Certain laws may provide you with the right to limit our information sharing activities in certain circumstances. Please review these rights in the “Region and state-specific terms” section below.

• For advertising and analytics. Osheen’s Taxes may use advertising networks and other providers to display advertising on our Osheen’s Taxes Platform or to manage our advertising on other sites. Our advertising partners may place cookies on unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests and determine the effectiveness of such advertisements. See also the “Region and state-specific terms” section below for additional information.

Osheen’s Taxes (excluding ) responds to the Global Privacy Control signal for US residents, as described further in the United States section below. However, we do not respond to “Do Not Track” signals because there is no formal “Do Not Track” standard.

• For legal reasons. We may share your personal information with third parties for legal reasons without your consent, and as permitted by law, including:

 

• When we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process;

• To protect the rights, property, or safety of Osheen’s Taxes, TurboTax, the Osheen’s Taxes Platform, our customers or others;

• To protect or defend against attacks;

• To enforce, remedy, or apply our Terms of Service or other agreements;

• To prevent fraud, cybersecurity attacks or illegal activity;

• For debt collection; and

• With regulatory agencies, including government tax agencies, as necessary to help detect and combat fraud and/or protect our customers, users and/or the Osheen’s Taxes Platform, or in required institutional risk control programs.

 

Your choices

At Osheen’s Taxes, we believe that you have choices about information that pertains to you or your business.

We provide all customers with options to manage the privacy of their personal information.

Update your privacy settings. You may update your privacy settings by visiting your account settings.

Correct your personal information. You can edit and correct certain personal information at any time by changing it directly in our products and services.

Access your personal information. You may download a copy of the personal information we have about you by visiting your account. If your inquiry is specific to Mailchimp, visit the Mailchimp Privacy Rights Request Page.

Delete your personal information. You may ask us to delete your personal information by visiting your account settings or the Osheen’s Taxes Privacy Center.

Cookies and other tracking technologies. You may be able to opt-out of interest based advertising by visiting the NAI Opt-Out Page or the Choices Opt-Out Page, if you are based in Canada) or by visiting the Osheen’s Taxes Privacy Center. If you reside in California, Connecticut, Colorado or Virginia, please refer to the relevant sections below under Region and state-specific terms for more information about opting out of tracking for targeted advertising purposes,or opting-out of sales and/or sharing.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings or you may use the links below. You may also click unsubscribe at the bottom of the marketing emails. If you receive marketing text messages from us through Osheen’s Taxes’s SMS shortcode program, you may opt out of receiving further marketing text messages from us by replying STOP to the message. We do not sell or share any personal information collected with third parties for their own marketing or advertising efforts.

For more information, please visit:

Osheen’s Taxes communications preferences

Your Rights

Depending on where you live, you may also have certain state- or country-specific rights with respect to your personal information. Please see the Region and state-specific terms section for your country, below.

Verification

To help protect privacy and the security of your personal information, you may be asked to provide additional information to verify your identity and/or ownership rights before we can fulfill your data rights request. If we cannot verify your identity or your ownership rights to the data, we may not be able to service your request until you provide proper documentation.

Data retention

Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of the Osheen’s Taxes Platform and successfully run our business. Even if you submit a deletion request, we may be required to maintain your personal information for as long as necessary to:

1. comply with our legal or regulatory compliance needs (e.g., maintaining records of transactions you have made with us);

2. to exercise, establish or defend legal claims; and/or

3. to protect against fraudulent or abusive activity on our service.

This means we may keep different information for different periods. If your account is canceled because you haven’t used it for a long time, we may delete this information immediately.

There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

International data transfers

Unless you have provided us with consent to transfer your personal information, US Tax Preparation Information shall be processed and stored in the United States in accordance with applicable law.

With the exception noted above, Osheen’s Taxes reserves the right to store and process your personal information in the United States and in any other country where Osheen’s Taxes or its affiliates, subsidiaries, or service providers operate facilities in accordance with and as permitted by applicable laws and regulations. Some of these countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

When we transfer, store or process personal information outside of your jurisdiction (including to or in the

United States, as described above), we take appropriate safeguards to require that your personal information remain protected in accordance with this Privacy Statement and applicable law.

Some of these recipients of your personal information are located in countries for which the European Commission and/or UK Government (as and where applicable) have issued adequacy decisions, which means that these countries are recognized as providing an adequate level of data protection under applicable UK and/or European data protection laws and the transfer is therefore permitted under Article 45 of the GDPR.

Other recipients of your personal information are located in countries outside the EEA and/or the UK that are not the subject of an adequacy decision (for example, the United States). In these cases, we may use the Standard Contractual Clauses approved by the European Commission or, as may be applicable, the International Data Transfer Agreement approved by the UK Government, to help ensure your personal information is protected. For more information on the transfer safeguards we rely on, please contact us by using the details in the “How to contact us” section below.

Although not relied on for data transfers, Osheen’s Taxes complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU), the United Kingdom (UK), and Switzerland to the United States. We are subject to the investigatory and enforcement powers of the Federal Trade Commission. You can find more information about Osheen’s Taxes’s and Mailchimp’s EU-U.S. and Swiss-U.S. Privacy Shield certification here.

Security of your personal information

We use reasonable physical, technical and organizational safeguards that are designed to protect your personal information. However, despite these controls, we cannot completely ensure or warrant the security of your personal information. You can find out more about how we protect your personal information here.

Changes to our Privacy Statements

From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice in the Osheen’s Taxes Platform or on a community post; by sending you a notification; or by other means consistent with applicable law.

You can see when this Privacy Statement was last updated by checking the “last updated” date at the top of this Privacy Statement. Please review this Privacy Statement periodically to stay informed about how Osheen’s Taxes protects your privacy.

Children

Our services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.